Frequently asked questions
Our online store is open 24 hours, 7 days a week to place orders.
Our pick & packers only work during standard business hours Monday to Friday (8am-4pm).
To place an order head to the Guttrball Shop simply:
Add items to your cart
View your cart by clicking on it in the top right corner of the screen
Proceed to checkout, following the 4 easy to follow steps.
We currently accept the following payment methods:
Visa
Mastercard
American Express
China Union Pay
Jcb
Diners
Discover
Apple pay
We are working on increasing this list to also include Paypal and Afterpay in the near future.
Stay tuned!
You can only split a payment using a store credit (gift card) and a regular form of online payment at checkout.
No.
Unfortunately not. Once your payment has been processed your payment method cannot be changed. All we can do is offer a refund to the same payment method originally used, store credit, or an exchange.
If your payment method isn't working, try checking the following:
All payment details match the details on your card
You have sufficient funds or credit limit
Your internet connection
If purchasing from outside the USA that you are able to use the card for international purchases.
No, we do not accept payments in other currencies.
We only accept payments in USD.
Contact our support crew by email support@guttrball.com and they'll sort it out for you ASAP.
Your gift card is valid for 5 years from the date of issue.
We only provide e-gift cards.
Gift cards are usually issued within 24 hours from the time of purchase.
Absolutely! Simply contact our sales team by email sales@guttrball.com and they'll get back to you ASAP to discuss what we have on offer in this space.
You can redeem your gift card, store credit, or discount code at checkout.